The State of Maryland pledges to provide constituents, businesses, customers, and stakeholders with services in the following manner:
Friendly and Courteous: We will be helpful and supportive and have a positive attitude and passion for what we do.
Timely and Responsive: We will be proactive, take initiative, and anticipate your needs.
Accurate and Consistent: We will always aim for 100% accuracy, and be consistent in how we interpret and implement state policies and procedures.
Accessible and Convenient: We will continue to simplify and improve access to information and resources.
Truthful and Transparent: We will advance a culture of honesty, clarity and trust.
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