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Mission

The mission of Maryland Environmental Service is to provide operational and technical services to protect and enhance the environment for the benefit of the people of Maryland.

Vision

Maryland Environmental Service is:

  • an innovative and leading-edge solver of environmental problems;
  • a responsible and successful manager of environmental operations;
  • and a great place to work.
  • The Customer Service Promise
    The State of Maryland pledges to provide constituents, businesses, customers, and stakeholders with services in the following manner:

  • Friendly and Courteous: We will be helpful and supportive and have a positive attitude and passion for what we do.

  • Timely and Responsive: We will be proactive, take initiative, and anticipate your needs.

  • Accurate and Consistent: We will always aim for 100% accuracy, and be consistent in how we interpret and implement state policies and procedures.

  • Accessible and Convenient: We will continue to simplify and improve access to information and resources.

  • Truthful and Transparent: We will advance a culture of honesty, clarity and trust.

  • Tell us about your experience with Maryland Environmental Service. Click here to complete a three question customer experience survey.

    Click here to view our customer service overview.



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